Complimentary Standard Delivery

We offer free standard delivery for any purchases made on the www.marcoshair.com online website. Express delivery charges do apply. Please review the appropriate shipping charges for your purchase during the checkout process.

2-Year Warranty

Every Marcos straightener is meticulously designed & manufactured to the highest standards and are covered by our 24 month warranty. Please review the warranty details here.

100% satisfaction guaranteed

We are so confident in the quality of our products that we offer you a 30-day Money Back Guarantee should there be any reason you are not 100% satisfied.

30 day Money Back Guarantee

If for any reason you are not 100% satisfied with your purchase, you may return your order in its original condition to us within 30 days for a full refund. At Marcos we believe so strongly in offering you the best Marcos online shopping experience possible. So if for any reason you’re not happy with your purchase, please follow these easy steps and fill in our 30-Day Guarantee Form.

How do I claim my 30-day Money back Guarantee?

Fill out the 30-day Guarantee Form below.

Return your product easily with these simple steps.

  1. You have 30 days to return your purchase from the purchase date.
  2. The product, its contents and the packaging must be unused in its original condition.
  3. Your return will be received and inspected by our team (this process usually takes 48hrs from receipt). Once inspected and verified that the goods are received in their original condition as sent to you then your refund will be processed and a credit will automatically applied to your credit card or original payment method within 14 days. Please note that depending on your credit card company, it does take longer in some instances and sometimes up to 3-10 business days after your credit is applied for it will be visible in your account.

Do I have to pay the postage to return my straightener?

The cost of returning the straightener to us is made by the consumer. Please note that we do not except hand delivered items.

Preparing the package to be returned to us.

Ensure the product has been placed in the original packaging. Please make sure you include:

  • The product and all contents are in their original, unused & undamaged condition
  • Include the original proof of purchase
  • Include a printed copy of our 30-Day Guarantee Form

Title

Last Name (required)

Email address(required)

Street address(required)

State/Province(required)

Zip/Postal code(required)

Which product have you purchased(required)

Date of purchase

Description of the problem

First Name (required)

Date of birth(required)

City(required)

Country(required)

Mobile(required)

How did you hear about us

Place of purchase

Complete this checklist before returning product to Marcos

1) Is the product and all its contents in its original, unused and undamaged condition?

 Yes

2) I have included the original proof of purchase?

 Yes

3) I have included a printed copy of this 30-day guarantee form?

 Yes


  I have read and accept the Terms and Conditions

  I understand I must answer ‘Yes’ to the 3 checklist questions to warrant a product return

 Yes, Please add me to the marcos mailing list