Every Marcos product has been meticulously designed & manufactured to meet the highest standards. Should there be a problem with your product that you feel requires returning to us, please review the warranty in your product brochure or online here.

Preparing the package to be returned to us

Ensure the hair straightener has been placed in the original packaging. Please ensure you include:

  • – Original proof of purchase
  • – Printed copy of our return form

Do I have to pay the postage to return my straightener?

The consumer makes the cost of returning the straightener to us for repairs.


Preparing to send the package

It is recommended that when returning your item, that you use a registered and insured delivery service. This will ensure you are able to keep track of your package at all times.

Send the package to:

Marcos, PO Box 2182, Templestowe Heights
Victoria, 3107, Australia

Please fill out our simple online form and we will return to you as soon as possible. You will usually receive notice from us within 14 working days from receipt of the package.


Last Name

 Female Male

Street address(required)


Zip/Postal code(required)

How did you hear about us

Place of purchase

  I have read and accept the Terms and Conditions

 Yes, Please add me to the marcos mailing list

First Name

Date of birth(required)

Email (required)

Day time contact no(required)



Which product have you purchased(required)

Date of purchase

Description of the problem